Privacy Policy
Privacy policy:
Introduction
This Privacy Policy explains how Divena Jewellery ("Divena", "we", "us" or "our") collects, uses, shares, and protects personal information about you when you visit or make purchases on our website www.divena.co.uk (the "Site"). Please take a moment to read this Policy carefully so you understand our practices regarding your personal data.
What Personal Information We Collect
When you visit or interact with our Site, we may automatically collect certain technical information from your device, including your browser type, IP address, time zone, cookies, and the specific pages you access ("Device Information").
Additionally, if you make a purchase on our Site we collect certain information required to process the transaction including your name, billing/shipping address, contact information, and payment details ("Order Information").
The term "Personal Information" refers to both Device Information and Order Information collectively.
How We Use Your Personal Information
Order Information is used to fulfil purchases you make on our Site. We may also use Order Information for purposes such as:
- Communicating with you about your order
- Screening for fraud or risk
- Providing you offers or advertisements for our products or services, if you have agreed to receive them
We use Device Information to:
- Help protect against fraud, abuse, and unauthorized activity.
- Improve and optimize our Site and enhance the user experience
- Evaluate the effectiveness of our marketing campaigns.
Sharing Your Personal Information
We use select third party services to help us operate and improve our Site. These services may have access to your Personal Information solely for the purpose of providing services to us. Major third parties we use include:
- Shopify - Our ecommerce platform provider
- Google Analytics - To analyse Site traffic and user behaviour
We may also share information with law enforcement agencies or regulators to comply with legal processes, in response to a valid request relating to criminal investigations, alleged illegal activity or any other matter which may expose us, you, or any other Site user to legal or regulatory liability.
Behavioural Advertising
We may use your Personal Information for behavioural advertising to serve you relevant offers and promotions that we think may interest you, based on your activities on our Site.
You can opt out of receiving targeted promotions by using the unsubscribe option provided in any promotional communication. You can also adjust your cookie preferences and targeting options.
Do Not Track Settings
Please note that we do not currently alter our data collection and usage practices when we detect Do Not Track (DNT) signals from your browser.
Your European Privacy Rights
For European Economic Area (EEA) residents, you may request access to or correction of your personal data by contacting us using the information below.
Data Retention
We retain Order Information for our records unless and until you request us to delete this data.
Changes To This Privacy Policy
We may occasionally update this Policy to account for new processing activities or changes in legal requirements. We encourage you to periodically review this Policy to stay fully informed.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please reach out to us:
Email: Contact@divena.co.uk
Address: Divena Creations
PO Box 11311
Nottingham
NG2 9AP
Effective Date: 22/01/2024