Shipping Policy
Shipping Charges:
Shipping charges are calculated dynamically during the checkout process based on the destination address and weight/dimensions of the shipment. Rates may vary based on current pricing from our courier partners or special promotional offers.
For United Kingdom Orders:
- A flat shipping fee of £5 will be charged on orders less than £70, delivered within the United Kingdom. Orders worth more that equal to £70 will have a free delivery within United Kingdom. This provides an affordable shipping option for our customers in the UK.
For Orders to All Other Countries:
Out of Delivery Area Surcharges: Please note that for some remote or difficult to access destinations, our courier partners may levy additional Out of Delivery Area (ODA) charges. These surcharges are determined dynamically by the courier company based on the delivery location and their policies. We have no control over or ability to pre-determine these ODA charges. If your shipping address is tagged as an Out of Delivery Area, you will be informed about any applicable additional fees and will be responsible for covering these extra costs. For orders that qualify for free shipping based on our policies, we will cover the base shipping charges but any ODA fees will be passed on to the customer. Please consider potential ODA charges when entering your shipping address at checkout. Feel free to contact our customer support team if you need any clarification about ODA charges.
Customs Duties and Taxes:
For international shipments beyond UK, any customs duties, taxes, import fees levied by the destination country will need to be paid by the customer. We are unable to pre-pay or absorb these statutory charges. Please check with your local customs office to determine estimated costs based on product type and value.
Shipping Policy:
Ready to Ship Items:
Products that are in stock in our warehouse will generally be shipped within 2-4 business days of order confirmation, and can take 3-6 business days for delivery depending on your location. For any urgent shipments please contact us prior to ordering and we will try our best to accommodate expedited delivery.
Eco-Friendly Packaging:
As part of our environmental commitment, we optimize our packaging to include multiple items from the same order into as few boxes as possible. This approach reduces materials, energy used in transportation and waste.
Made to Order and Customized Products:
For made-to-order and custom jewellery, the manufacturing lead time is typically 4-6 weeks before shipment. Please check the individual product page for estimated production times. Different items have different material sourcing, production constraints and quality assurance testing timelines. Our team would be happy to provide clarity on expected lead times for any specific customized orders prior to purchase. Shipping costs for large customized and bridal orders will be calculated based on final weight and dimensions of the packed product.
Production and Shipping Disclaimers:
The lead times advertised are based on our experience and are provided as estimates in good faith. Actual processing times may vary due to courier or manufacturing delays from natural causes, holidays, unforeseen circumstances etc. Divena cannot be held liable for shipping delays caused by such extraneous factors.
Your order will be dispatched from UK-based centre.
Tracking information will be shared via email as soon as your parcel is shipped out. For any order or delivery related queries at any time, please contact our customer experience team through our website via our Contact Us page.
Return Shipping:
The costs of return shipping for repairs, exchanges or refunds must be covered by the customer. We do not provide prepaid return shipping services currently.
General:
- We do not deliver to P.O. boxes currently. A physical address is required for all shipments.
- Orders cannot be cancelled or redirected once handed over to our logistics partner for fulfilment.
- Adult signature is required at the time of delivery for all orders.
- Regularly check our website for the latest shipping rates and policies. Divena reserves the right to amend shipping terms, rates and guidelines without notice. Changes will be updated on the website.
Please go through our shipping policy in detail prior to ordering. Feel free to contact our support team if you have any other questions. We will do our best to provide a seamless ordering and delivery experience.